SYZYGY is pleased to announce its success in the multi-stage pitch at Energie AG Oberösterreich (EAG), securing a contract to develop a digital platform inclusive of a customer portal for the energy provider.
This project represents a pioneering digital strategy, offering both new and existing customers a modern, seamless user experience – from choosing the right offer to self-service. In the future, Energie AG customers will be able to manage their contracts completely digitally and use services around the clock. This approach has been shown to enhance self-determination while concurrently reducing internal service costs. They will also benefit from a consistent, personalised, and needs-oriented approach.
Karin Strobl, Head of Corporate Communications & Marketing at Energie AG, stated that the key consideration in awarding the contract was SYZYGY’s ability to combine technology and customer experience from a single source. “The new platform solution also marks a significant step in our digital development. It is scalable, future-oriented, and integrates seamlessly into our existing systems.” This will also result in a long-term reduction in operating costs, a reduction in integration efforts, and a shortening of the time to market for new digital products.
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The new platform architecture for Energie AG will set a standard for the digital customer experience in the energy industry.
In order to achieve this, we are combining specialist knowledge and technological expertise together with Optimizely.
The acquisition of this mandate in the energy sector consolidates SYZYGY’s position as a leading partner for complex digital experience platforms in the DACH region.
